Terms & Conditions
Introduction:
Mithaiwalaonline and its partners provide website features, products, and services when you visit or shop at www.mithaiwalaonline.com. By using our services, you agree to the terms and conditions listed below.
Privacy:
Please read our Privacy Policy to understand how we use your information (both personal and public).
Electronic Communications:
When you use Mithaiwalaonline’s services or send emails to us, you are communicating electronically. You agree to receive communications from us via email or text messages. We will send you important notices and updates electronically, which meet legal requirements for written communication.
Copyright:
All content on the website, including text, images, logos, and data, is owned by Mithaiwalaonline or its content providers. These materials are protected by Indian law. Copying this content without permission is illegal.
Trademarks:
Any logos, graphics, and service names shown on the website are trademarks of Mithaiwalaonline or its partners. You do not have permission to use these trademarks without approval.
Your Login Account:
If you create an account on the website, you are responsible for keeping your login details and password private. You are also responsible for all activities under your account. Mithaiwalaonline can refuse services, close accounts, remove or change content, or cancel orders at its discretion without any compensation.
Risk of Loss:
All items purchased online are shipped under a contract. This means the risk of loss and ownership of the items transfers to you once they are handed to the shipping partner.
Returns, Refunds, And Title:
You can return items only if they are expired or past their shelf life. In such cases, we will refund the full amount, minus shipping charges, as store credit for future purchases.
Returns for product quality or packaging issues are at Mithaiwalaonline’s discretion and will be processed after verifying the issue with proof from the customer. For complaints about products or delivery, email us at enquiry@Mithaiwalaonline.com with product details, shipping info, payment info, and photos.
Disclaimer of Warranties and Limitation of Liability:
All services and content on Mithaiwalaonline are provided "as is." We do not guarantee that the services or products are free of errors or viruses. You use our services at your own risk. Mithaiwalaonline is not responsible for any damage caused by using our website or services, including any direct or indirect losses.
Disputes:
Any disputes related to your use of Mithaiwalaonline products or services will be settled in the courts of West Bengal. Dispute resolutions will be handled individually and not as class actions.
Payments:
You can pay using the following methods at Mithaiwalaonline:
- Credit Card
- Debit Card
- Net Banking
There are no hidden fees; you only pay what you see in the order summary at checkout. If you notice unauthorized charges on your credit/debit card, please check with your family or colleagues who may have made the purchase. If you still don't recognize the charge, report it within 30 days by emailing enquiry@Mithaiwalaonline.com
If a payment fails, please check your payment details (account info, billing address, etc.) and ensure your internet connection is stable. If your account is charged despite the failure, the amount is usually refunded within 7 business days. For clarification, contact us at enquiry@Mithaiwalaonline.com with your order number.